Terms of Service

TecBase and these terms

This website is operated by Nexgentech Solutions Sdn Bhd, registration number 202401014162 (1560012A), under the TecBase brand. These terms concern your use of this website. If you use it for an organisation, you must be authorised to act on its behalf. Do not use the website if you do not accept these terms.

The site introduces our business software, development services, influencer and KOL marketing, client work and Tecware media. Browsing a product page or preparing a brief does not purchase a product, reserve our team or create a project engagement.

Enquiries, accounts and purchases

Provide accurate, complete information when contacting us, requesting a quotation or placing an order. An enquiry, proposal discussion or automated acknowledgement does not by itself form a contract. A product or project engagement begins when the relevant order or agreement is accepted in accordance with its stated conditions.

A project or product engagement requires separately agreed terms. Its quotation, order form or written agreement should specify the scope, delivery, acceptance, fees, taxes, payment dates, support, cancellation and any refund arrangements. Any subscription and renewal conditions will be set out in the relevant agreement before purchase.

Accounts and access

Where account access is provided, you must be legally capable of entering the applicable agreement, use accurate registration details and keep those details up to date. You are responsible for safeguarding login credentials and managing the access of people you authorise to use your organisation’s account. Notify us promptly through your service contact if you suspect unauthorised access.

Use products within the access rights and usage limits in your plan or agreement. Account access does not grant ownership of the software. We may restrict access where reasonably necessary to address unlawful use, a security risk or a material breach, subject to applicable law and the relevant service agreement.

Fees, renewals and cancellation

The accepted quotation, order form, plan or service agreement sets out the applicable currency, charges, taxes, payment schedule and any deposit. You are responsible for paying agreed fees when due. Additional work, third-party licences or changes to scope may require a separately approved charge.

Any recurring billing, renewal period, cancellation process and refund eligibility are governed by the terms presented for the relevant service. Cancellation does not automatically remove charges already incurred for authorised work. Nothing in these terms limits a refund or remedy required by applicable law, and changes to these website terms do not retrospectively change an accepted price or project scope.

Development and marketing engagements

For development work, the agreed specification determines the features, integrations, migration, hosting, maintenance and handover included. A description of one client’s system is not a promise that another engagement includes those features. Changes to scope and delivery should be agreed in writing.

For influencer marketing, the agreed brief should identify deliverables, creator arrangements, review and approval responsibilities, publishing, usage rights and reporting. Access to a creator, audience reach, engagement or sales is not guaranteed by this website. Campaign materials and sponsored content must meet applicable law and the relevant platform’s rules.

Using the website responsibly

Do not interfere with the site, bypass access controls, upload malicious code, impersonate others or use it unlawfully. Share only information and materials you are entitled to provide, and avoid disclosing confidential client records in a general enquiry.

We may restrict access where reasonably necessary to address misuse or a security incident. Any suspension or termination of a separately purchased service is governed by its applicable agreement and law.

Content, ownership and examples

TecBase branding and original website content belong to us or our licensors. Client logos, product marks and third-party media remain the property of their respective owners. You may view and share links to the website; republishing our material or using our branding commercially requires permission or another lawful basis.

Ownership and licensing of bespoke code, designs, campaign assets and other project deliverables must be specified in the project agreement. These website terms do not transfer ownership of your materials to us.

Case-study outcomes describe the relevant engagement and are not guarantees for other businesses. Visuals labelled as illustrations or concepts explain the subject; they are not necessarily photographs of a client’s premises or screenshots of delivered software. Editorial articles are general information. Any AI-assisted output used in a project needs appropriate human review before business decisions or client delivery.

Privacy and third-party services

Our Privacy Policy explains information handling on this website. Product deployments and client data processing may require additional notices and written arrangements.

Instagram videos and external websites are operated independently. Their availability and terms are controlled by their providers. A reference to accounting software, a marketplace or another integration does not grant you a licence to that service or imply a partnership.

Availability and responsibility

We aim to keep the website useful and accurate, but it may contain errors, change or be temporarily unavailable. Confirm material specifications and commercial details with us before relying on them. The public website does not provide a contractual uptime or performance commitment.

To the extent permitted by law, we do not accept responsibility for indirect or consequential loss arising solely from use of this informational website. Nothing in these terms excludes liability or statutory rights that cannot lawfully be excluded. Liability for paid work is addressed in the relevant agreement; this clause does not replace it.

Applicable law, changes and contact

Malaysian law applies to these website terms, subject to any mandatory protections that apply to you. For a concern about the website, write to Nexgentech Solutions Sdn Bhd at the address below, marked ‘TecBase website’. A project dispute should first be raised through the contact and process in its agreement.

We may update these terms for future website use and will revise the date above. A website update does not by itself amend an existing project agreement. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.