TecChat
Manage conversations, organise contacts and automate repeatable tasks. Your team stays in control, with or without AI.
Explore inbox plansTecChat
Good conversations.
Better business.
Bring WhatsApp and Instagram into one shared team inbox. Build workflows, automate replies with templates and keep your team in sync.
WhatsApp
InstagramA customer, one conversation.WhatsApp · Example conversation
TecChatWhatsApp · Example conversationKeep the conversation moving
Your team replies from one shared inbox, with the context in view.
Different channels.
The same conversation.
WhatsApp and Instagram, together in one shared inbox.
Workflow builder · Growth and above
Your conversations.
Your workflow.
Build a flow around how your business handles enquiries. Set up automatic replies using templates and organise the steps your team follows, from the first message to the next step.
- Map out the steps of your customer conversations.
- Send automatic replies using your message templates.
- Shape the workflow around the way your team works.
A customer messageWhatsAppInstagram
WhatsAppInstagram
Your TecChat workflowOrganise the steps behind the conversation
Auto-reply templateSend a message you’ve prepared
Team follow-upA person takes the next step
TecChatAI in the conversation
AI helps with everyday questions.
Add conversational assistance alongside your existing workflows.
Conversation and context stay together
Your people take it further.
The nuance, care and judgment that make the difference.
Customer supportSales conversationsOrder enquiries
TecChatAI
Your team inbox.
AI if you need it.
Let AI help with everyday questions while your team focuses on conversations that need a personal touch. Keep the context together as your people take over.
AI assistance
Bring TecChatAI into your conversations for help with everyday questions and a clear handoff to your team.
Workflow Builder
Build workflows and automate replies with templates on Growth and above.
Analytics
Use advanced reports on Growth and above to understand conversation volume, response times and your team's workload.
Plans & pricing
A shared inbox.
Room to do more.
Understand what’s included, compare the packages and find the right fit for your team. All prices are in MYR.
TecChatAI
Bring AI agents into TecChat to answer enquiries using your business knowledge and take action with connected tools.
Explore AI plansTecChat runs your inbox. TecChatAI adds AI assistance. They have separate plans, so you can use TecChat on its own or pair it with AI.
Billed monthly. Switch to annual upfront to save 10%.
Inbox & workflows
TecChat
Bring WhatsApp and Instagram conversations into one shared team inbox. Every plan includes contacts and saved replies, with workflow automation from Growth.
Free
A simple start for one person.
RM0/ month
- 1 user · 100 MAC
- 1 connected channel
- Shared inbox & saved replies
Starter
Keep a small team in sync.
RM99/ month
- 3 users · 1,000 MAC
- 2 connected channels
- Basic assignment
Growth
Automate your growing inbox.
RM199/ month
- 10 users · 5,000 MAC
- Workflow builder & routing
- Broadcasts, reports & API
Advanced
More control across your teams.
RM349/ month
- 25 users · 15,000 MAC
- Multiple teams & workspaces
- Webhooks & audit logs
Enterprise
Built around your organisation.
CustomTailored pricing
- Custom users & MAC
- Custom channel capacity
- SSO included
MAC means Monthly Active Contacts. Compare the full feature list below to see what changes between plans.
Compare all TecChat features
Scroll across to compare all five plans.
| TecChatInbox & workflows | FreeRM0/ month | StarterRM99/ month | GrowthRM199/ month | AdvancedRM349/ month | EnterpriseCustomCustom quote |
|---|---|---|---|---|---|
| Included MAC | 100 | 1,000 | 5,000 | 15,000 | Custom |
| Users | 1 | 3 | 10 | 25 | Custom |
| Connected channels | 1 | 2 | Higher | Higher | Custom |
| Shared inbox | Included | Included | Included | Included | Included |
| Contact management | Included | Included | Included | Included | Included |
| Tags / custom fields | Basic | Included | Included | Included | Included |
| Saved replies | Included | Included | Included | Included | Included |
| Basic assignment | Not included | Included | Included | Included | Included |
| Broadcasts | Not included | Not included | Included | Included | Included |
| Workflow builder | Not included | Not included | Included | Included | Included |
| Auto assignment / routing | Not included | Not included | Included | Included | Included |
| Advanced reports | Not included | Not included | Included | Included | Included |
| API | Not included | Not included | Included | Included | Included |
| Webhooks | Not included | Not included | Not included | Included | Included |
| HTTP workflow actions | Not included | Not included | Not included | Included | Included |
| Multiple teams / workspaces | Not included | Not included | Not included | Included | Included |
| Custom roles / permissions | Not included | Not included | Not included | Included | Included |
| Audit logs | Not included | Not included | Not included | Included | Included |
| SSO | Not included | Not included | Not included | Optional | Included |
AI assistance
TecChatAI
AI agents that work with your TecChat inbox, using your knowledge bases and tools. Prices below cover AI assistance; your TecChat plan is billed separately.
Free
Try AI in your conversations.
+RM0/ month for AI
- 10 credits / month
- 100 MAC
- Manual credit top-up
Starter
AI assistance for everyday enquiries.
+RM199/ month for AI
- 199 credits / month
- 1,000 MAC
- Automatic credit top-up
Growth
More capacity as conversations grow.
+RM399/ month for AI
- 399 credits / month
- 5,000 MAC
- Priority support
Advanced
Support a busier operation.
+RM699/ month for AI
- 699 credits / month
- 15,000 MAC
- Priority support
Enterprise
AI capacity shaped around you.
CustomTailored pricing
- Custom credits & MAC
- Custom credit rate
- Priority support
Every AI plan includes unlimited agents and knowledge bases, plus AI tools and actions. Additional MAC and credits are charged separately.
Compare all TecChatAI features
Scroll across to compare all five plans.
| TecChatAIAI assistance pricing | Free+RM0/ month for AI | Starter+RM199/ month for AI | Growth+RM399/ month for AI | Advanced+RM699/ month for AI | EnterpriseCustomCustom quote |
|---|---|---|---|---|---|
| Included MAC | 100 | 1,000 | 5,000 | 15,000 | Custom |
| Included AI credits | 10 / month | 199 / month | 399 / month | 699 / month | Custom |
| Credit rollover | 65 days | 65 days | 65 days | 65 days | 65 days |
| AI agents | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Knowledge bases | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| AI tools / actions | Included | Included | Included | Included | Included |
| Manual credit top-up | Included | Included | Included | Included | Included |
| Auto credit top-up | Not included | Included | Included | Included | Included |
| Additional MAC | Paid | Paid | Paid | Paid | Custom |
| Additional credits | PAYG | PAYG | PAYG | PAYG | Custom |
| Credit rate | Standard | Standard | Better | Best | Custom |
| Priority support | Not included | Not included | Included | Included | Included |
Understanding AI credits
Know what comes with your AI plan.
RM1. One credit.
Paid TecChatAI plans include one monthly credit for every RM1 of the standard monthly subscription price. Free includes 10 credits per month. Annual billing keeps the same monthly credit allowance.
Unused credits carry forward.
Unused monthly credits roll into your next billing cycle, with a 65-day expiry.
Top up when you need to.
Manual top-ups are available on every plan, with automatic top-ups from Starter. Additional credits are pay as you go.
TecBase bundle pricing
Your tools.
Better together.
Build a combination around your business. Choose more TecBase products and save up to 15% with a bundle.
From 2 productsBundle savings start at 5%.
Pay annually upfront for an additional 10% saving.
Tell us which products you’re considering. We’ll help you find the right combination.
| Number of products | Bundle discount |
|---|---|
| 1 product | 0% |
| 2 products | 5% |
| 3 products | 10% |
| 4 products | 12.5% |
| 5+ products | 15% |
One product or a wider toolkit. Choose what your business needs.